These terms govern the use of the Avora platform provided by Avora International AG (in Gründung), Zug, Switzerland ("Avora", "we", "us"). They apply to the organisation that contracts with us (the "customer") and to every person the customer authorises to use the platform.
Avora is a governed Common Data Environment for tower-company site portfolios: it takes in documents, structures them into site facts, and coordinates the workflows around them. It is provided as a hosted service, together with a companion field application for mobile use.
Avora is offered to businesses only. It is not intended for consumers, and it is not intended for personal or household use. We do not knowingly provide the service to anyone under 18.
Each customer runs on its own isolated deployment — its own database, search index, object storage and identity instance. There is no shared customer database.
Avora records and structures information. It does not make decisions for the customer, and it does not calculate penalties, contractual cost attribution or fault attribution that carries a financial consequence. Decisions of that kind remain the customer's.
When using Avora, you agree not to:
Upload personal data only where you have a lawful basis to do so, and only the personal data the work actually needs. Avora is built to hold site, document and workflow data, not special categories of personal data.
The customer owns its data. Documents, site data, extracted facts, audit history and anything else the customer or its users put into the platform remain the customer's property. We claim no ownership of it.
We use customer data only to provide and support the service, and to keep it secure. We do not sell it, we do not share it for advertising, and we do not use it to train general-purpose machine-learning models. Our AI processing runs under contractual terms that exclude the use of customer data for provider model training.
We treat customer data as confidential. Access by Avora personnel through the application requires an explicit, time-limited grant from the customer, and every access is logged. Operating a hosted platform means a small number of our engineers hold infrastructure credentials; use of those credentials against a production system is logged and treated as an exceptional event requiring justification.
We keep customer data for as long as the contract runs. On contract end, the data is exported for the customer and the deployment's databases and storage are then destroyed. Backups expire automatically within 14 days. Deletion and export are carried out by our operators on the customer's instruction today; self-service deletion is on our roadmap.
Avora owns the platform itself — the software, the data model, the documentation, and any improvements we make to them. Feedback you give us may be used to improve the product without obligation to you, and without any claim to your data.
We use a small number of sub-processors to run the service. They are named, with their purpose and location, in our privacy notice, which also explains how we handle personal data under the GDPR and the Swiss FADP. Where we process personal data on the customer's behalf, we do so as a processor on the customer's instructions, under a data processing agreement.
We do not offer a service-level agreement during the pilot phase, and we do not promise uninterrupted or error-free operation. The service is provided as it is. We take availability seriously — the platform is monitored and backed up — but a pilot deployment is an environment we are still actively changing, and honest expectations are better than a number we cannot yet stand behind.
Practically: we may deploy changes during business hours, we may take the service down for maintenance, and we will give advance notice of planned downtime where we can. Availability commitments, support response times and maintenance windows, if the customer needs them, are agreed in the customer's contract, not here.
To the extent permitted by law, neither party is liable to the other for indirect or consequential loss, lost profit, lost revenue, lost business opportunity, or the cost of substitute services. In particular, we are not liable for decisions the customer or its partners take on the basis of information in the platform, including planning, construction and approval decisions; the customer remains responsible for verifying facts that carry engineering, safety or regulatory weight.
Our total liability arising out of or in connection with the service is limited to the fees the customer paid us in the 12 months before the event giving rise to the claim. Where no fees have been paid, our total liability is limited to CHF 5,000.
Nothing in these terms limits liability for intent or gross negligence, for personal injury or death, or for anything else that cannot be limited under Swiss law.
These terms are governed by Swiss law, excluding its conflict-of-laws rules and the United Nations Convention on Contracts for the International Sale of Goods. The exclusive place of jurisdiction is Zug, Switzerland. Either party may still seek interim relief from any competent court.
We may change these terms — most immediately, when counsel has reviewed this version. We will update the date at the top of this page, and we will notify the customer's administrators of any material change at least 30 days before it takes effect. If a material change is not acceptable, the customer may terminate the affected service before the change takes effect, on the terms of its contract with us. Continued use after the change takes effect means the new version applies.
Questions about these terms go to support@avoraai.ch. Concerns about conduct can be raised at conduct@avoraai.ch.